Meet Skylar!
Job Title: Billing Administrative Manager
How long have you been with IVF Michigan & Ohio Fertility Centers?
8 years
What inspired you to pursue a career in your field?
My position gives me the opportunity to offer support to a field whose cause I believe in.
Can you share a memorable moment or achievement from your time at IVF Michigan?
When the first patient from the East Lansing office to give birth brought her baby in. .
Can you describe a recent project or task you worked on that you’re particularly proud of?
I am currently updating our Patient-Centered Medical Home-Neighborhood requirements, which are set in place by Blue Cross Blue Shield of Michigan to promote patient care and satisfaction.
Can you describe your role and what you do on a daily basis to support our mission?
I handle administrative tasks required for billing, manage the Authorization and Benefits teams, support and train the front desks, as well as handling the appointments for provider privileges at hospitals, assisting with their licensing, and managing credentialing for insurances.
Can you share a fun fact about yourself that your colleagues might not know?
There is an assortment of wildlife, including stray cats, five raccoon babies, and two possums, that habitually visit and hang out on my front porch.
What is your favorite food?
Steak ‘n Shake – which I recently discovered when I went to train the Grand Rapids reception.
In what ways has the employee positively impacted the workplace or gone above and beyond in their role?
Skylar works tirelessly on making sure our physicians have their credentials up to date while also making sure our labs are billing us the correct amounts. She also makes sure the front staff stays properly trained by continually providing training modules and updates to the billing SOP.
I would say that sky goes above and beyond each day. With all her knowledge we can go to her with questions that she can almost always answer immediately. Again, she is always willing to help in all aspects of the billing dept and even in the offices as our go to person.
How has this employee contributed to improving our workplace environment or company culture?
She makes sure the front desk and billing staff has all the proper training and tools to provide stellar patient service. She is always willing to assist wherever she is needed. Skylar is a true team player.
Sky has spent countless hours on implementing new benefit sheets right down to creating new specific sheets for a more thorough view and explanation on each sheet for every IVF pt. She will often train each new front desk person as well as keeping her positivity flowing in each aspect that she serves in. Which seems to be a lot of roles for her! I currently have experienced working with her on the billing end but she is definitely knowledgeable in all the things!! I can not say enough about how much Sky seems to do, and the knowledge she holds when it comes to IVF MI right down to the policies and procedures. Taking her leadership seriously and being a shoulder for me to lean on when I need guidance in my new role. As I have previously stated, she holds so much knowledge!